Magento can be tricky sometimes so, if you have any problems related to Magento itself, please don't write in our support forums. We will only answer issues concerning our themes.

We advise that for Magento issues you visit Magento's official website, where you'll find almost everything related to Magento.

Also we would ask you to be patient when it comes to theme issues due to changes in Magento versions. Sometimes the Magento people updates Magento and makes major changes in it's structure that can really destroy our themes. When that happens we will try to fix everything ASAP but sometimes it can take longer than we want it to.

Before writing in our forum:

• Please keep in mind that we do not answer "How Do I" questions. For help with HOW DO I, please visit Magento Commerce Forum
• Remember that if you customized the theme in some way and that is the reason for having problems with it we won't be able to help. We only fix theme's issues that could be caused by the theme we developed. The same applies for third party scripts or extensions you may add that can cause conflicts with our themes.
• Make sure it's a theme issue, if not your message may be ignored or erased.
• Read the theme documentation, each theme has a pdf file with instructions.
• Read the documentation from Support Section.
• Check our Frequently Asked Questions, you may find your answer quicker.
• Search the Support Forum for open threads with similar issues.

If following the steps above you still can't find your solution please write in our forum, we'll be happy to help!

To write in our forum always remember:

• To write the theme you are using and the magento version.
• If it's a browser issue also include name and version.