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    Home Forums Theme Forum HelloPod grey box above cart module….

    This topic contains 9 replies, has 2 voices, and was last updated by  Support Team 6 years, 7 months ago.

    Viewing 10 posts - 1 through 10 (of 10 total)
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      Posts
    • #13237

      Anonymous

      Hi,

      I have the same issue as the one in the below topic;

      http://www.hellothemes.com/forum/topic/problem-with-ie7

      i have changed the code as advised in the solution and the search bar is now fine.

      However, the grey box just above the ‘my cart’ module is still present.

      it may be worth noting that the grey box issue is not exclusive to internet explorer, it is also present in firefox.

      Can you help?

      Thanks,

      Andrew.

      thanks,

      Andrew.

      #13238

      Support Team
      Key Master

      Hello Andrew,
      can you send me your url please?
      Best regards

      #13239

      Anonymous

      sure its…

      http://itsuperstore.co.uk/

      thanks,

      Andrew.

      #13240

      Support Team
      Key Master

      Hello Andrew, can you download the Theme again?
      We solved all problems in Firefox, Chrome, IE6, IE7 and IE8.
      Best regards.

      #13241

      Anonymous

      Hi Gaspar,

      I have downloaded it again and tried to reinstall it a few times but the same problem is still present. I also installed HelloMinty and the same problem is present there also.

      Any ideas?

      Thanks,

      Andrew.

      #13242

      Support Team
      Key Master

      Hello Andrew,
      can you check if the problem still in our demo? (demos.hellothemes.com/hellominty)
      Please send me your SO and your browser. I can’t see the error. 8O
      Thanks in advance.
      Kind regards.

      #13243

      Anonymous

      hi gaspar,

      the issue does not appear in either your hellopod or hellominty demo and never did.

      i am using linux and firefox, however i have checked it on a windows box with internet explorer and it is showing the same issue.

      could it be that the version I am downloading from my account area is the older version and has not received the update?

      if you go to http://itsuperstore.co.uk/ you can see the error now..

      thanks,

      Andrew.

      #13244

      Support Team
      Key Master

      Hello Andrew,
      I saw the problem, did you have HelloChat?
      You need to add this line:
      .hellochat .head {height:0px;}
      in styles.css
      Best regards

      #13245

      Anonymous

      thanks.

      i have never had hello chat, this is a completely new install.

      I tried to add the code above the the .css file but it made no difference.

      I installed my theme using hello upload but hello chat was not included in the installation.

      Maybe this box is there because this is where hello chat would normally appear?

      I tried to install hello chat to see if this helped but i cant find how to install it anywhere on your site – has it been removed?

      Can you help?

      Thanks,

      andrew.

      #13246

      Support Team
      Key Master

      Hello Andrew,
      please send us your ftp details and we can fix the issue. (support[at]hellothemes.com)
      Regards

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