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    Home Forums Theme Forum HelloSimple Contact form not working (Hellosimple's latest version on Magento 1.4)

    This topic contains 1 reply, has 1 voice, and was last updated by  Anonymous 6 years, 7 months ago.

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    • #13910


      My contact form now returns the following error : “Unable to submit your request. Please, try again later “. Please profide a fix for this or procedure to correct.




      Magento bug… Found the solution here :


      I’ve tracked down the point in the code where the problem is occurring and have a solution.

      Starting at line 87 in /app/code/core/Mage/Contacts/controllers/IndexController.php is the following code:

      if (Zend_Validate::is(trim($post['hideit']), ‘NotEmpty’)) {
      $error = true;

      This appears to be checking for an entry in the hidden form field ‘hideit’ – presumably as an anti-spam measure. Validation fails if there’s an entry in the field – or as in this case if the field is missing.

      I’ve just updated my site from to 1.4. So I’m guessing this is a change introduced in the new version. There’s a revised standard form template in the new version with this new field. But my site is using a custom template from before this new feature was added. So the validation is failing because the field is missing.

      A quick and dirty fix is to comment out the above lines to skip the validation – not advisable though as it’s a core file which may be updated next time there’s an upgrade.

      The proper solution is to update the form template to include the new hidden field:

      <input type=”text” name=”hideit” id=”hideit” value=”" style=”display:none !important;” />

      Hope that helps!



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    Reply To: Contact form not working (Hellosimple's latest version on Magento 1.4)
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