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    Home Forums General Chat Can login to members area, but not on website

    This topic contains 1 reply, has 0 voices, and was last updated by  Andy 4 years, 3 months ago.

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    • #19157

      John5

      Weird situation, which I don’t really understand. I’ve got a Theme Club subscription, but for some reason I can’t log in on https://www.hellothemes.com/dashboard/login .. Password reminder says my username + e-mailaddress are unknown. Does this require some kind of other login information, or does it have to do with my subscription type?

      I can, however, log in on https://www.hellothemes.com/member/member.php which would do the trick regarding downloading themes, but the strange thing is, the theme I’m looking for, “helloResponsive” isn’t available in the theme list.

      So, what am I missing, is there a secret additional club which you must join before you can login on the regular website, and why can’t helloResponsive be downloaded via the members area?

      (I tried to create a support ticket, right in the member area, but all I get is another login page telling me my login/pass is incorrect.. Really annoying)

      #19222

      Andy

      I have the same problem — themes I should be able to download are not showing.

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    Reply To: Can login to members area, but not on website
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