Weird situation, which I don’t really understand. I’ve got a Theme Club subscription, but for some reason I can’t log in on https://www.hellothemes.com/dashboard/login .. Password reminder says my username + e-mailaddress are unknown. Does this require some kind of other login information, or does it have to do with my subscription type?
I can, however, log in on https://www.hellothemes.com/member/member.php which would do the trick regarding downloading themes, but the strange thing is, the theme I’m looking for, “helloResponsive” isn’t available in the theme list.
So, what am I missing, is there a secret additional club which you must join before you can login on the regular website, and why can’t helloResponsive be downloaded via the members area?
(I tried to create a support ticket, right in the member area, but all I get is another login page telling me my login/pass is incorrect.. Really annoying)