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    Point 2 from the first message;

    2. I can’t get the promo banner to show; <img border=”0″ style=”margin-bottom:0px;” src=”{{skin url=”images/callout_top.gif”}}”/> however the image is there in the images folder – just doesn’t show?

    There is definitely a problem with the promo path in the installation.
    The image path as installed is;