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    Support Team
    Key Master

    Hello James / Sylvia,
    you can edit the Block Callout from:

    <block type=”core/template” name=”left.permanent.callout” after=”-” template=”callouts/left_col.phtml”>
    <action method=”setImgSrc”><src>images/media/col_left_callout.jpg</src></action>
    <action method=”setImgAlt” translate=”alt” module=”catalog”><alt>Did you know? Our customer service is available 24/7</alt></action>

    Hope it helps.
    Have a nice weekend.