Thank you for your reply, but I followed all your steps in the documentation. and still no luck. Other members were having the same problem as I did. They say to modify the template code, but for me this doesn’t make sense since it should work without having to try to fix it.
I am not a first time customer here, it is the 3rd template I have purchased from you guys and I would appreciate a bit more support
I replaced all the files, created all the static blocks and updated the theme to HelloCococ in the backend under design. I followed your instructions to the T and the other 2 templates I have used I haven’t had these kind of problems.