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    Crazy that a company would completely eliminate any efforts to support via a forum. Wouldn't it be simpler to answer individuals' generic questions via the forum...so that EVERYONE could see the answer???

    Then, when specific / private questions come up, the support ticket system could be used???

    Makes it appear that no one is actually maintaining anything at HelloThemes. Only ONE other visitor all day today (according to "Who's Online" on the right column.