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    It seems that you are not the only one with this problem. We have installed the HelloThemes extension -> unzip the file and copy the map 'app' inside you directory with ftp.
    So far no problem, but normally you would have an extra module inside the admin, but it doesn't show up. So using their other extension HelloUpload is also not possible...

    Support is only possible on this forum, and as you can see, no much answers from their support team overhere.
    When they can cash your money, you get immediaelty a respond, but now..;? I think you can wait long time...

    So, I can't help you, hopefully they read this post, and that they do an effort to help us out....