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    Home Forums Reply To: Change the helloslide effect! help me, please! Reply To: Change the helloslide effect! help me, please!

    #10297

    Anonymous

    I have already bought the Hellomix for $79. I couldn\’t access the forums for help so even though i had it i still purchased the them club membership for $99.99 just to access the forums .I log into the forums I post in 2 days not even a single reply. I find a topic where a user asks the exact same thing that I am looking for and Hello Themes Support responds read our support policy about How do I do questions. I read it and it refers to configuring Magento.

    What does that have to do with How do I do questions about the theme.

    Paying $99.99 for Support and we get this. What a rip off? Would it be my fault now to dispute the charge with my credit card provider?

    Worst support and customer service ever so far. Guys this is unacceptable.

    Not to mention false advertising when you show me a theme with a slider that fades out and no instructions or obvious way of accomplishing that.

    Yes I did look at the custom.js file and i am not an expert but I can put basic things together. I examined the demo page and it includes an additional div tag #pager. Where is that? Why is it not in the instructions?

    And I already found bugs with HelloMix, the identifier for footer-links under static blocks is wrong. It should be footerlinks. Come on I bought $15 themes before that were much better coded, complete and full instructions. That is how you guys create a bad name for yourselves and lose customers.

    UNACCEPTABLE!