Frequently Asked Questions

Dont worry, your questions have already been answered by our experts!

Subscriptions Questions

Can i remove the credit links “Designed by”?

Yes, you are more than welcome to remove Designed by HelloThemes. Although, it would be much appreciated if you kept our credit links.

What is a Membership (Theme Club) Subscription?

Theme Club CE Subscription gives you access to all our past CE-themes, plus the one’s released over the course of your membership subscription. Theme Club GO Subscription gives you access to all our past GO-themes, plus the one’s released over the course of your membership subscription. The suscription (both CE and GO ThemeClub) will expire in 1 year, and you'll have to renew it manually (payment) if you still want to access to the themes. Future theme updates are only available as long as you stay subscribed to the club.
Note: Theme Club CE includes all our CE and iPhone themes, it DOES NOT include any Magento GO theme. Not all our CE themes have their equivalent iPhone theme, this is because now we develop Responsive themes and they automatically suits into iPhone/iPad devices.

What is a Domain License?, how this works?

When buying a single theme, you get 1 domain license without additional cost. This means you'll be able to use the theme in only 1 domain. If you need more domain licenses, you can buy them at $19 x 1 domain license.
When buying a Theme Club, you get 5 domain licenses without extra cost.

Sales Questions

I haven’t received an email from you? When will I get my theme?

You will have complete access to download your theme, immediately after purchase. Email will also be sent along with login/password right after purchase. Check your Spam if you didn’t receive our e-mail. If you still can’t find it, you can contact directly: [email protected]

What Payment options do you offer?

We only offer PayPal and 2Checkout at this present time. PayPal allows you to use various creditcard options without having to sign up to PayPal. If you have any questions about our payment-options, please contact us.

How does the payment process work? When will I get my themes?

After your select your theme you are taken to our checkout page. The checkout page is done in one step. You then enter all required details, select the payment method and click “Continue to Checkout”, you will then be taken to PayPal or 2Checkout website to complete purchase. Once purchase has been complete you can then immediately login on the top right corner of HelloThemes and then select “Dashboard”. You will be taken to your downloads page and simply download your theme.

Do you offer a refund?

If your not satisfied with your theme and/or extension, we will try our very best to help you as much as possible. We sell non-tangible goods, we therefore cannot supply you with a full refund. Unless the theme itself is compiled with errors, which makes it unusable. This is a normal procedure for companies selling themes & extensions.

Sales Questions

Do I get theme updates for new versions of Magento?

Yes, of course! We will send out a newsletter to all our customers when a new Magento version is released, all you have to do is re-download your Theme from your Account Dashboard.

Am I able to change/modify the themes in any way?

Our themes are created for development – this means that images, colors, fonts, layouts and anything else related to the design of our themes can be changed or modified.

What browsers are your Magento themes compatible with?

Although we dont give any guarantee on browser compatibility, all our themes are tested thoroughly in all these major browsers like:
-IE 9 & 10

My store is in a different language? Is that okay?

Yes! All our themes can be easly customized to your language. Things you may need to change are images which can be edited using our PSD files. PSD files are opened with Photoshop.

I purchased the wrong theme, what now?

If you bought a theme and it’s not the theme you wanted we won’t be able to provide you with a refund, neither a theme exchange, this is because we can’t prove you have not downloaded the theme and then claim for a refund/exchange.

Can i access the theme documentation anytime?

You are able to access our theme doc's as long as you stay subscribed or your theme access didn't expire.